Privacy Policy

Effective Date: October 18, 2026

Home Answers is operated by Leadstream LLC (“Home Answers,” “Leadstream,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, forms, calculators, lead-generation services, and communications.

By using Home Answers, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including your name, email address, telephone number, ZIP code, property or service location, HVAC system information, service needs, quiz or calculator responses, and other information submitted through our website or forms.

For HVAC contractor clients, we may also collect business information such as company name, service areas, delivery email address, delivery telephone number, billing information, and communication preferences.

We may automatically collect certain technical information when you use our website, such as IP address, browser type, device information, referring pages, pages visited, and general usage information.

How We Use Information

We may use information we collect to operate Home Answers, provide estimates or informational results, respond to requests, match homeowners with participating HVAC contractors, deliver leads to contractor clients, communicate about service requests, process payments, provide customer support, maintain and improve our services, prevent fraud or misuse, and comply with legal obligations.

HVAC estimates provided through our website are informational estimates only. Actual diagnosis, pricing, and service recommendations are determined by the HVAC contractor performing the inspection or service.

Sharing Homeowner Information With HVAC Contractors

When a homeowner requests assistance through Home Answers, we may share information necessary to respond to that request with one or more participating HVAC contractors.

This may include the homeowner's name, telephone number, email address, ZIP code, HVAC system information, reported problem, urgency, and other information submitted as part of the service request.

Contractors receiving this information are independent businesses and are responsible for their own privacy and data-handling practices.

Service Providers

We may use third-party service providers to help operate our business, including website hosting providers, payment processors, email providers, SMS providers, analytics services, automation platforms, and other technology vendors.

These providers may process information only as reasonably necessary to provide services to us or as otherwise permitted by law.

SMS Privacy and Mobile Information

Home Answers may provide an optional SMS lead-notification program to participating HVAC contractor clients.

Mobile numbers, SMS opt-in information, and SMS consent collected for the Home Answers SMS Lead Notification Program will not be sold, rented, transferred, or shared with third parties, affiliates, lead generators, or other businesses for marketing or promotional purposes.

SMS opt-in data and consent are used only to operate and support the Home Answers messaging program and related service communications.

This restriction applies specifically to SMS opt-in information and consent and does not prevent Home Answers from sharing homeowner contact information with an HVAC contractor when necessary to fulfill a homeowner's request for HVAC service.

Message frequency varies depending on lead activity. Message and data rates may apply. SMS recipients may reply STOP to unsubscribe and HELP for assistance.

Participation in the SMS program is optional.

Payments

If you purchase products or services from Home Answers, payment information may be processed by third-party payment processors. We generally do not directly store complete payment-card information.

Payment processors maintain their own privacy and security practices.

Cookies and Analytics

We may use cookies and similar technologies to operate our website, understand how visitors use our services, measure marketing performance, remember preferences, and improve the user experience.

Your browser may allow you to block or delete cookies, although doing so may affect certain website functionality.

Data Retention

We may retain information for as long as reasonably necessary to provide our services, maintain business and accounting records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct certain personal information we maintain about you.

You may unsubscribe from marketing or other optional communications using the instructions included in those communications.

For SMS messages, reply STOP to unsubscribe or HELP for assistance.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third parties.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Home Answers is intended for adults seeking or providing home-service related services. We do not knowingly collect personal information from children under 13.

If we learn that we have collected such information, we may delete it as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we may revise the effective date shown at the top of this page.

Continued use of Home Answers after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy.

Questions about this Privacy Policy or our privacy practices may be directed to:

Home Answers
Operated by Leadstream LLC
Email: leads@homeanswers.now