Home Answers Lead Quality & Credit Policy

Home Answers provides exclusive HVAC leads to participating contractors within their agreed service areas.

Valid Leads

A lead is considered valid when it comes from a homeowner, property decision-maker, or authorized person seeking HVAC service within the contractor’s agreed service area.

The lead must include a working phone number and represent a genuine request for HVAC repair, replacement, diagnosis, or another agreed HVAC service.

Lead Credits

A lead may qualify for credit if the phone number is fake, disconnected, or belongs to the wrong person; the property is outside the contractor’s agreed service area; the lead is a duplicate previously delivered by Home Answers within the previous 30 days; the request is clearly unrelated to HVAC service; or the submission is clearly fraudulent, spam, or test information.

Approved credits are normally added back to the contractor’s available lead balance rather than issued as cash refunds.

Leads That Do Not Qualify for Credit

A lead is not considered invalid simply because the homeowner does not answer or return calls, changes their mind, receives estimates from other contractors, decides not to complete the work, or does not ultimately purchase service.

Home Answers provides qualified lead opportunities and does not guarantee appointments, jobs, or sales.

Requesting a Credit

Credit requests must be submitted within 72 hours of lead delivery.

Requests should include the customer’s name or lead information and a brief explanation of why the lead is believed to be invalid. Home Answers may request reasonable supporting information when reviewing a credit request.

Our goal is to resolve legitimate lead-quality issues fairly and promptly.

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